Host: Association of Academic Health Centers
Date: Thursday, November 10, 2016
Time: 1:00pm to 2:00pm (Eastern Standard Time)
About this Event
Today, academic health centers (“AHCs”) across the country are experiencing capacity challenges, including: admitted patients wait too long; patients are held in OR and/or PACU; patient bed assignment is not optimized for patient and overall flow, patient flow is not well integrated between facilities, and so on.
Not only does this result in a poor patient experience, but the challenges are further compacted by the need to lower costs under payment reform while still expecting strong volume. There is an urgent need for new approaches to capacity management as AHCs are forced to either build new capacity or function at higher levels of utilization. Capacity is a costly and ultimately scarce resource, and every effort must be made to value it accordingly. But how can you create more access for higher acuity patients in a way that is cost effective? How can you efficiently manage capacity and the care model while still leaving time for meaningful teaching/mentoring? How do you truly enable innovative transformation in organizations with deep-rooted cultural traditions?
Most AHCs have exhausted the low-hanging fruit of optimizing care in one area and need to optimize for the entire system. This session, presented by University of Michigan Health System (“UMHS”) and The Johns Hopkins Hospital, in collaboration with national healthcare business advisory firm, GE Healthcare Camden Group, will focus on innovative, forward-thinking approaches two leading AHC systems have undertaken to improve patient flow and optimize capacity to achieve measurable outcomes, including designing and implementing a first-of-its-kind command center. Using both systems as case studies, the speakers will share their experiences, challenges, and successes with achieving capacity transformation without expansion, as they enable the transformation needed to thrive as an AHC of the future.
About the Presenters
James Scheulen, PA, MBA
Jim Scheulen is the Chief Administrative Officer for Emergency Medicine and Capacity Management for Johns Hopkins Medicine. He is responsible for the operations of the 5 Johns Hopkins Health System Emergency Departments which together manage nearly 300,000 patient visits per year. Read more...
Mary Martin, MPA
Mary Martin joined the UMHS as Associate Hospital Director - Surgical Services, University of Michigan Health System (UMHS), beginning July 28, 2014. Her areas of responsibility include the departments of Anesthesia, Orthopaedic Surgery, Otolaryngology, Physical Medicine & Rehabilitation, Speech-Language Pathology, Psychiatry, Surgery, Transplant, and Urology. Read more...
Ms. Theobald is a vice president at GE Healthcare Camden Group and has been leading healthcare organizations through transformation efforts for more than eight years with GE Healthcare Camden Group, focusing on utilizing simulation modeling and advanced analytical tools to optimize inpatient, procedural, and clinic capacity. Read more...
Ms. Naylor is a senior manager with GE Healthcare Camden Group specializing in the areas of capacity management, care delivery, and hospital operations. She also has experience in patient access, designing/implementing governance models, and leading transformational change as a certified change agent. Read more...
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