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GE Healthcare Camden Group Insights Blog

Top 10 Measures of ACO Success

Posted by Matthew Smith on Jan 29, 2014 11:45:00 AM

ACO, Accountable Care OrganizationsAccording to 88% of healthcare companies who responded to Health Information Network's (HIN) third annual survey on ACOs, Clinical Outcomes is the top metric evaluated to measure ACO success. 

What Was Learned:

HIN's ACO survey captured how 138 healthcare organizations are participating in ACOs, including who administers the ACO, which providers participate in the ACO, the top components of an ACO, and much more.

According to survey respondents, the top five metrics evaluated to measure ACO success are:

  • Clinical outcomes: 88 percent
  • Patient satisfaction: 68 percent
  • Health utilization: 64 percent
  • Health claims: 60 percent
  • Engagement: 48 percent 
ACO, ACO Success, Measures

Source: 2013 Healthcare Benchmarks — Accountable Care Organizations, November 2013

Topics: ACO, Accountable Care Organizations, Patient Satisfaction, Clinical Outcomes

New Download: Delivering Excellent Patient Service

Posted by Matthew Smith on Nov 8, 2013 8:47:00 AM

Download, Patient Service, Patient Engagement

This new Health Directions presentation discusses why patient service is more important than ever before and how physicians can maximize their time with patients to create a great patient experience. 

Readers of this Guide will be able to:

  • Discuss how the healthcare industry is changing and how this impacts operations.
  • Identify ways to deliver consistent exceptional customer service.
  • Plan for handling patient dissatisfaction and providing effective service recovery.
  • Measure patient satisfaction to improve service and prepare for reporting requirements.
Key topics include:
  • Clinical Outcomes Implications
  • Industry Trends
  • Drivers of Change
  • Service Recovery Approach
  • Patient Complaing Management

To download your complementary copy, simply click on the button below and share some basic information with Health Directions.

Patient Engagement, Patient Service

Topics: Patient Engagement, Patient Service, Clinical Outcomes, Download

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