GE Healthcare Camden Group Insights Blog

Florida Hospital and GE Healthcare Partners to Build 'Command Center' to Guide Clinical Operations

Posted by Matthew Smith on Jun 1, 2018 9:17:28 AM

The center, the first of its kind in the region, will use predictive analytics to guide decisions on patient care, staffing, and more. 

ORLANDO, Fla., May 31, 2018 — Florida Hospital and GE Healthcare Partners are working together to design and build a command center that will transform clinical operations at Florida Hospital locations across Central Florida. The high-tech center, the first of its kind in the region, will use predictive analytics to help hospital staff working to deliver quality, safe, and optimized clinical operations. 

The command center will function like NASA’s mission control, but focused on constantly orchestrating patient care at nine Florida Hospital campuses in Orange, Seminole, and Osceola counties. Together, these hospitals handle more than 2,000,000 patient visits per year, making Florida Hospital one of the nation’s largest nonprofit health systems.

The command center’s Wall of Analytics leverages existing IT systems. The platform takes data from multiple systems and applies artificial intelligence algorithms to spot the “needle in the haystack” so staff can act to prioritize patient-care activities and discharges, make short-term staffing decisions, and mitigate potential bottlenecks before they occur.

Command-center technology has also been shown to reduce wait times, expediting needed patient care. And by using near real-time data, providers can streamline their processes in time-sensitive clinical situations.    

Florida Hospital joins a growing ecosystem of such centers which includes The Johns Hopkins Hospital in Baltimore and Humber River Hospital in Toronto.  Florida Hospital’s Command Center (FHCC) will achieve the distinction of being the largest health-care command center (square footage) supporting the largest number of beds and hospital campuses.  Analytic “tiles” in the FHCC will leverage learning from the other centers and break new ground in using artificial intelligence to constantly help caregivers.

“Florida Hospital prides itself on utilizing innovative technology to provide the best possible care for our patients. Our goal is to improve the patient experience, enabling caregivers to spend more time with their patients while making care decisions more easily and quickly,” said Daryl Tol, president & CEO of Florida Hospital and Adventist Health System’s Central Florida Division. “We are excited to partner with GE Healthcare Partners to bring this innovative concept to our care network.”

“Command Center staff using advanced analytics in a purpose-built space will help caregivers help patients, all the time. The combination of human and artificial intelligence is what’s so powerful,” added Jeff Terry, CEO of Command Centers for GE Healthcare. “Florida Hospital is so advanced in many ways. We’re honored for them to join GE’s command center community.”

The command center will be built in a centralized location to serve Florida Hospital operations across the region. It is expected to open in 2019.

For media inquiries only, call Florida Hospital Corporate Communications at 407-303-5950.

Topics: Command Center

Two Women Turn Data Into Action--Help Doctors Save a Patient's Kidney

Posted by Matthew Smith on May 31, 2018 3:19:25 PM

Inside a busy acute care hospital, it’s not uncommon for several hours to pass between the moment a patient is cleared for a procedure and the moment that procedure occurs.

When Tom Parker* arrived at the hospital with abdominal pain and a pre-existing kidney condition, before doctors could diagnose and treat him, they needed to know that his body could tolerate the kidney-sensitive contrast agent needed to perform a CT scan which would allow them to see inside his body. A thorough evaluation and blood work revealed Tom’s kidneys could withstand the contrast needed for the scan. However, between the time the CT was ordered, and Tom was to begin prepping for the exam, his condition and kidney function had seriously deteriorated. If administered, the contrast injection could have caused kidney failure, a discovery not made by the doctor or nurse, but flagged by artificial intelligence (AI).

AI helped detect Tom’s kidney condition, flagged it to staff, who subsequently called off the scan that could have put him into kidney failure.

Debbie Harkins and Ann Cole are part of the GE Healthcare team who developed the AI, or what they call “tiles,” that pull data from a variety of sources to feed information to GE Healthcare’s mission control-style command centers. At the heart of the command center lies a centrally located hub that houses a Wall of Analytics (WOA), displayed on a bank of monitors in the center and accessible on mobile devices. The WOA processes real-time data from multiple sources across the hospital and triggers staff to act.

In Tom’s case, the tiles helped identify the risk while the hospital’s command center staff mitigated and responded in real-time. But for consistent outcomes to occur day to day, minute by minute, across an entire system, it takes more than a wall of monitors and responders. “All elements of the Command Center came together for the benefit of the patient in this instance,” said Debbie. “This included a pre-defined protocol for this type of situation, an empowered expediter, a data model that looks across IT systems and modules in real-time, a tile that visualizes the alert, a central dedicated hub within the hospital where such oversight takes place and immediate action occurs.”

Debbie, a practicing nurse, brings an MBA and more than 25 years of practical healthcare expertise to the GE Healthcare team, a combination of skills that helps her recommend the roles and responsibilities of the staff that works inside the Command Center along with the actions needed to come out of the data to affect change. “The reason the Command Center is successful is the analytics, but it’s enhanced when the right people are in the room working as one team. It’s critical to have people accountable for driving actions as an output of the analytics,” said Debbie.

Ann focuses on the data that comes into the Command Center, maps out the workflow for hospital employees and applies data to that workflow to create analytics.  Her background in imaging, women’s health and hospital administration has given her the experience where she can bring data to life. “The experience that Debbie and I have had in hospitals working on the frontlines and being able to relay that to non-clinical people is a very important piece to this project,” said Ann. “It’s not about the equipment as much as it’s about the components within the analytics that can drive change and improve patient care in an effective manner.”

Both women agree that one of the biggest challenges when building the Command Center was data integration. “You’re trying to meld a variety of source systems into one,” said Debbie. After figuring out how to get the systems integrated, the team then turned their efforts to the people. “Data is data; it doesn’t lie. What was hard was to get people to look at the data in a different way,” commented Ann. “Change management is a big focus for the team when collaborating with the teams,” according to Debbie.

“I’ve been in the [healthcare] field for 40 years,” comments Ann. “When I think about caring for patients, I think about the triad of health: quality, access, and cost. I’m always thinking of health as a product of an individual. ‘How can I make a better product of that patient’s health?’ I can make their health product better quality and can also save money by helping hospitals operate more efficiently. We’re approaching health in such a different way and I have a passion to work to affect the health of patients.”

“I feel passionately that [the Command Center] is a game changer in Healthcare,” said Debbie. “We can now have transparency across organizations so we can make really good decisions. In the future, this can allow us to be proactive rather than reactive. It’s really exciting.”

*Tom Parker’s name was changed to protect the identity of the patient. 

Topics: Command Center

Command Centers in Healthcare

Posted by Matthew Smith on Mar 9, 2018 3:02:53 PM

This overview describes a trend by large tertiary/quaternary multi-location hospital systems to adopt command centers equipped with new predictive analytics to improve quality, efficiency, and patient outcomes. (Click here for an instant PDF download of this overview).


Health systems are unique but have similar challenges. Most face a new normal of more than 90 percent occupancy, resulting from changing demographics, the relative infancy of population health efforts, and little investment in new acute capacity. As a result, major providers worldwide are operating at record-high levels of occupancy and utilization.

The Problem

In this environment, it is increasingly difficult to provide reliably affordable, accessible, efficient, and safe patient care. This manifests in problems such as staff fatigue, declined transfers, ED and PACU boarding, excess days, sub-optimal implementation of pathways, inefficient utilization of staff, and imbalanced resource utilization across the system.

Providers have invested in a range of tools to address these challenges: Lean, EMR, electronic bed boards, workflow software, and real-time location systems (RTLS). These tools are important but not sufficient to manage the “new normal” of 90 percent+routine inpatient occupancy. Moreover, a wealth of data being created in IT systems and machines is not being put to work for real-time action.

What’s missing is a central node with the information, authority, and wherewithal to anticipate, identify, and resolve bottlenecks, delays, and risk. This node is the healthcare analog to the air traffic control tower or NASA mission control.

A New Tool: Hospital Command Centers

Having the capability to anticipate, detect, and mitigate risk in real time, command centers complement other performance improvement tools. Command centers are multi-purpose and scalable; they evolve over time like smartphones building on the cultural and technology infrastructure.

They create value by:

  • Supporting front-line care teams
  • Focusing decision makers, empowering them to take action, and equipping them with predictive information to act in real-time
  • Providing a center of gravity for culture, learning, and continuous improvement
  • Offering wide-ranging scope that can span complex care management, delays in care, continuum patient flow, scheduling, clinical deterioration, patient safety, eICU, virtual care, and more.

Leading providers with legacy transfer centers, bed management centers and resource centers are replacing them with command centers because of several key advantages. The new centers:

  • Offer multi-purpose flexibility and scalability
  • Manage patients into, through and out of the hospital
  • Manage patient safety and experience, not just bed management or transfers.
  • Include care management and strategy, not just housekeeping and transport.
  • Incorporate predictive and prescriptive decision support tools, not just dashboards from IT systems.

Proof of Concept

The Johns Hopkins Hospital opened the Judy Reitz Command Center (JRCC), the first of its kind globally, in February 2016. GE designed, implemented, and activated the JRCCC as part of an overall transformation program that has delivered step-function improvements in ED boarding, OR holds, and declined transfers despite the hospital routinely operating above 95 percent occupancy.

Humber River Hospital opened a Command Centre (HRCC) in November 2017. GE designed, implemented, and activated the HRCC as part of an overall transformation program focused on improving quality of care, throughput, access, and cost.

Evidence from this proof of concept suggests that healthcare command centers can have significant impact as the centerpiece of an overall efficiency agenda. In addition to real-time action, the JRCC has become a highly visible center of gravity enabling overall efficiency.

GE Healthcare’s Approach

Typically, command centers are the centerpiece of an overall transformation. Transformation starts with discovery and then proceeds in two work-streams: first, reengineer the system using a digital twin to target process improvements and second, design the command center for real-time, all-the-time optimization.

GE “tiles” trigger command center staff to act with finely-tuned decision support based on a cross-system data model outside the EMR. A typical command center has 10-20 tiles that stream information within the command center and to staff across the hospital via smartphones, PCs, tablets, and other devices.

Command center design begins by crystallizing problems during the discovery phase. The GE team then leads clients through a problem-back design process to develop functional requirements, which may include functions, staff, location and floor plan, source systems, actions, analytics, and a multi-generational plan.

Once the design is approved, GE works with the client-selected architect to fully specify and build the space. In parallel, GE builds the Wall of Analytics™ which delivers tiles to users and integrates with the video wall in the command center. GE also works extensively with staff to socialize the concept, plan actions, rehearse, and ultimately activate the command center to deliver impact. GE Healthcare drives the overall program from inception to sustainable outcomes.

Command Fig1.png


The program at Johns Hopkins delivered a step-function improvement in key indicators that has been sustained, including:

  • Patient transfers from other hospitals – Johns Hopkins has seen a 60 percent improvement in the ability to accept patients with complex medical conditions from other hospitals.
  • Ambulance pickup – Johns Hopkins’ critical care team is now dispatched 63 minutes sooner to pick up patients from outside hospitals.
  • Emergency Department – Once a decision is made to admit a patient from the Emergency Department, the bed is assigned 30 percent faster. Patients are transferred 26 percent faster after they are assigned a bed.
  • Operating room – Transfer delays from the operating room after a procedure have been reduced by 70 percent.
  • Patient discharges – 21 percent more patients are now discharged before noon, compared to the previous year.

What’s Next?

Like every command center, the JRCC is expanding to tackle new problems for patients, families and caregivers. The scope has already expanded to throughput and the team is planning to address clinical outcomes and cost.

What’s Different?

The command centers described here are different from the many existing transfer centers, bed management centers and resource centers. Leading providers with these legacy smaller centers are already replacing them with command centers. These new centers are multi-purpose and scalable. They manage patients into, through and out of the hospital. They manage patient safety and experience, not just bed management or transfers. They include care management and strategy not just housekeeping and transport. They also incorporate predictive and prescriptive decision support tools, not just dashboards from IT systems.

Command Fig2.png

Topics: Command Center

Humber River Hospital Breaks New Ground with the Opening of Canada’s First Hospital Command Centre

Posted by Matthew Smith on Nov 30, 2017 8:58:22 AM

November 30, 2017

Toronto, ON – Today Humber River Hospital (HRH) opens Canada’s first hospital Command Centre built in collaboration with GE Healthcare Partners (GEHC), addressing capacity, safety, quality and wait time issues that have preoccupied hospitals across Canada. The impact of the Command Centre will be felt immediately by patients, physicians and care providers.

“As North America’s first fully digital hospital with a commitment to high reliability care, our cutting-edge technology, insight-rich data and human expertise comes together through the Command Centre to create an excellent patient experience that is both timely and safe,” states Barbara Collins, President and CEO of HRH.

“Ontario is a place where today's innovative ideas are fast becoming tomorrow's world-renowned scientific, medical and technological breakthroughs,” said Reza Moridi, Minister of Research, Innovation and Science. “Congratulations to everyone at Humber River Hospital and GE Healthcare Partners for advancing innovation in Ontario, and for helping deliver the best in care to patients and their families.”

HRH began its digital transformation back in 2005 when planning started for the new site of the Humber River hospital, which opened October 2015. Since going fully digital, HRH has experienced a 20% increase in benefit and efficiency. Now, with the addition of HRH’s Command Centre, the hospital expects to double benefit and efficiency to 40%.

“Whether it be the flu season that brings with it an influx of patients to the emergency department every year, or the fact that Canada has an aging and growing population, there are always pressures, both expected and unexpected, in acute care hospitals,” says Collins. “The digital transformation and command centre are focal points of our strategy to deal with these pressures.”

“Over the next few months, the Command Centre will enable an increase in capacity equivalent to opening a small community hospital within our walls,” explains Collins.

The Command Centre includes a Wall of AnalyticsTM that provides advanced real-time and predictive insight, which triggers cross-functional staff co-located in the Command Centre to take action. This team works together to synchronize care delivery activities (e.g. patient discharge), eliminate delays in care and resolve patient flow bottlenecks (e.g. transferring patients from emergency to an inpatient bed) as soon as they are detected in the Command Centre. The alerts and actions that come to life daily in HRH’s Command Centre will also provide the basis for analysis and process re-engineering by staff throughout the hospital so that certain issues can be avoided altogether.

“Humber’s Quality Command Centre is all about action in support of care-teams and patients,” said Jeff Terry, Managing Principal of GEHC Partners. “It’s an honor to serve the Humber River Hospital team. Humber River is in the vanguard of a global command center ecosystem that is creating new tools and methods to improve quality and efficiency in healthcare.”

The Command Centre plan is a multi-generational roll-out that drives increased capacity, improvements to quality care, and a high reliability environment. Future phases will further enhance high reliability care and will allow the hospital to partner with the community so that more patients will be able to be cared for at home.  

Collins said “The Command Centre contributes to the HRH vision of working together to deliver innovative and compassionate health care in our community.”

Capacity Command Centers


The Command Centre is located in a 4,500 square foot space. The Command Centre includes 20 workstations, 22 LED screens.


Jane Casey, Command Centre Director at Humber River Hospital, stands before the Centre's Wall of Analytics.


L-R Dr. Susan Tory, Command Centre Medical Director; Jane Casey, Command Centre Director
 The Humber River Hospital Command Centre team monitoring real-time data from their work stations.

 All photos courtesy of Humber River Hospital



Topics: Command Center, Humber River Hospital

Humber River Hospital Opening State-of-the-Art Command Center

Posted by Matthew Smith on Oct 30, 2017 3:40:48 PM

Courtesy of

Staff at Humber River Hospital will soon be able to tell when a bed is free, if an area needs cleaning, or there is a delay in patient care.

North America’s first fully digital hospital will open its state-of-the-art, digitally-advanced Command Centre which uses complex algorithms, predictive analytics, and engineering to target improved clinical, operational and patient outcomes, Thursday, Nov. 30.

A first of its kind in a Canadian hospital, the 4,500 square-foot Command Centre, to be situated on the third floor of the Keele Street and Wilson Avenue hospital, will be made up of 26 screens and staffed by a team of 15 from various hospital departments.

Designed and built with GE Healthcare Partners, the site will include a GE Wall of Analytics processing real-time data from multiple source systems across hospital. The system applies advanced and predictive analytics and provides a continuous “read out” alerting staff to everything from delayed patient care activity to unbalanced physician and staff workload. This information provides real-time decision support so staff can prioritize patient care activities and discharges, make short-term staffing decisions, and mitigate potential bottlenecks before they occur.

The Command Centre will be funded through ongoing business investments, private donations, and efficiency savings.

For Barb Collins, the Command Centre has been 12 years in the making.

That’s when Humber River Hospital’s president and CEO met Michael Dell, founder of Dell Technologies, who explained the capability of monitoring computers based around the world.

She likened the hospital’s Command Centre to airport command centres, where flights are monitored in detail.

“We’ll know what’s going on throughout the hospital,” she said. “We’ll be looking at patient flows, what beds are available. Is a patient waiting two hours (for test results)? Why? Right now, there’s no global view of what’s happening. (Staff) have to phone or email each other. With the Command Centre, all they have to do is look at the screens. We are trying to eliminate delays.”

Collins said the hospital had to become fully digital before embarking on the Command Centre because “there was no way we could collect data before electronic hospital records became real. This is a dream come true.”

Topics: Command Center

Humber River Hospital in Toronto Turns to Advanced Analytics to Improve Patient Care

Posted by Matthew Smith on Jul 26, 2017 11:36:47 AM

As populations grow and age, many hospitals are being stretched past their limits. Rather than apply temporary or partial fixes to address the challenges that underlie this busy, acute care hospital, Toronto’s Humber River Hospital has chosen to implement a holistic, state-of-the-art hospital Command Center that will enable it to achieve radical gains in quality and efficiency.

The hospital partnered with GE Healthcare Partners to conceive, design, and build the new 4,500 square-foot Command Center, a cornerstone of which will be GE’s Wall of Analytics that processes real-time data from multiple source systems across the hospital. Using complex algorithms, predictive analytics and cutting-edge engineering, the hospital intends to do two seemingly contradictory things: improve quality of care and patient access while at the same time reducing costs.

That may sound like an out-sized ambition, but there’s a good precedent for such a radical increase in efficiency: airports. Air traffic control technology was a guiding inspiration as GE designed a better way to extend reliable healthcare to meet the needs of more patients.

Blue-Sky Thinking

The introduction of air traffic control technology in the 1960s allowed airports to swiftly transition from scheduling a few hundred flights a day to managing thousands. Whereas, the volumes of aircraft and flights have increased tenfold, they all vie for the same space. Many airports now see millions of passengers pass through every day.

Despite the vast complexity of such a logistical challenge, the airline industry became significantly safer and more efficient in the process. So it’s no surprise that when GE Healthcare began developing a comprehensive approach to enable hospitals to better manage congestion, they modelled their solution on air traffic control.

Adding a digital Command Center was a natural fit for Humber River Hospital, not only because it’s recognized as North America’s first fully digital hospital, but also because the busy facility must serve a region representing more than 850,000 people. 

The extremely high demand became quickly apparent. After construction of the new hospital was completed in 2015, the hospital was slated to reach full capacity in five years. Instead, they reached that point in just five months.

“We’re at full capacity and we’re only going to see more and more patients through our front door. How are we going to deal with that?” asks Peter Bak, the hospital’s CIO. “We can’t just say, Sorry, you’re going to wait longer. That’s not acceptable.”

Powered by Digital

Bak and his team have overseen the implementation of the many tools that earned the hospital its high-tech notoriety, from software that empowers patients to review their own health records, to fully automated robotic systems for delivering supplies and dispensing medication.

These digital systems offer incredible efficiency, quality and safety benefits. For example, a doctor at Humber River Hospital can expect the results from a lab test in under sixty minutes, guaranteed. In a traditional hospital, the same manual process can take up to four hours and is prone to labelling errors and other defects.

But even though Humber River Hospital’s digital approach has yielded great results, it has not yet been fully harnessed. What the Command Center will do is amplify the impact generated from digitized processes, work flow and information flow by offering a holistic real-time view of how the hospital is operating.

Seeing the Big Picture

“People work in their focus area, and so they don’t see the big picture,” Bak explains. “They’re not seeing what’s happening at the other end of the hospital, and how what they do might have a bearing on what’s happening somewhere else.”

The aim of the Command Center is to empower a team of co-located staff to monitor, prioritize and expedite activities with the goal of driving far greater efficiencies. At Humber River Hospital, those efficiencies are anticipated to enable the hospital to deliver care to more patients with the same number of beds its operates today, and avoid a projected shortfall of 40 or 50 medicine beds by the year 2021.

Increased capacity isn’t the only outcome that the hospital is anticipating from its new Command Center. Another is improved reliability. “We need to drive hospitals to a point where they don’t make errors,” says Bak. “The Command Center acts as a second set of eyes and allows us to reduce the potential for mistakes.” By integrating systems and applying analytics a small team can observe the “outliers” and intervene ensuring that delays will not go unidentified, resources will not go under-utilized and patient care actions are taken accordingly.

The Command Center will also enable much better integration across levels of care. “We want the hospital to be the hub of an ecosystem that drives health for the 850,000 people in our community,” Bak explains. “Instead of patients having to physically go to the hospital to access specialty services for diagnosing and monitoring a condition, in many instances the patient can remain in the community and be serviced remotely with the use of technology.” Someone in the Command Centre will be monitoring, intercepting risk and expediting action when it is required, using analytics powerful enough to monitor the status of thousands of people, and not just the ones in the physical building.

“There are plenty of digital tools to make healthcare better, but they’re less effective when they are working independently of one another,” explains Bak. “Humber River Hospital’s new Command Center provides the much-needed synthesis to make all those systems work together.” The outcome? Reliable, high-quality care for more people.

Topics: Command Center, Hospital Command Center, Wall of Analytics

Command Centers: Shining the Light Between the Seams

Posted by Matthew Smith on Mar 16, 2017 1:09:49 PM

Don't miss Command Centers: Shining the Light Between the Seams--co-presented by GE Healthcare Camden Group and The Johns Hopkins Hospital at Becker's Hospital Review 8th Annual MeetingApril 17-20, 2017 in Chicago.

Session Overview:

Physicians want the best outcomes for their patients, but have minimal control at the juncture where treatment delays and many problems develop--at the seams between caregivers, facilities and hospital units in a patient’s journey. That’s about to change. The emergence of command centers in hospital settings delivers real-time and predictive decision-support tools, enabling optimal decisions at the moment they are required. These technological resources permit multiple systems in an enterprise to work in harmony with each other by applying data science to redesign system dynamics across a delivery network.

The Johns Hopkins Hospital, for example, employs GE’s Command Center to reduce patient wait time in the emergency department, accept more highly complex patients, and reduce waits following surgery. The facility has experienced a 70 percent reduction in OR holds and a 24 percent increase in pre-9:00 a.m. discharge orders.

Command Centers shine a light into the seams in care, maximizing efficiency, enhancing utilization, reducing risk and improving outcomes. While there’s a lot of talk about delivering seamless care, these resources offer the missing link providers need to explore this territory and retrieve vital information at the moment it is most essential.

Presented by:

Bree Theobald, Vice President, GE Healthcare Camden Group

James Scheulen, PA, MBA, Chief Administrative Officer, Emergency Medicine and Capacity Management, The Johns Hopkins Hospital


Wednesday, April 19

3:05-3:45 PM


Hyatt Regency Chicago
151 E. Wacker Drive
Chicago, Illinois 60601

Register for Becker's Hospital Review 8th Annual Meeting:

Command Center, Capacity Command Center

Topics: Care Management, Command Center, Bree Theobald, Capacity Command Center, Capacity Management

GE Healthcare Included in Fast Company's "Top 10 Innovative Companies in Health"

Posted by Matthew Smith on Feb 13, 2017 1:42:10 PM

GE Healthcare is featured as one of Fast Company's Top 10 Innovative Companies in Health of 2017. As part of the magazine's World's Most Innovative Companies ranking, the Fast Company reporting team reviewed thousands of enterprises searching for those that tap both "heartstrings and purse strings" and use the engine of commerce to make a difference in the world.

From Fast Company:

GE Healthcare works with partners ranging from the University of California San Francisco to Johns Hopkins to develop both hardware and software technologies that solve some of the most pressing problems in health care. Some are drawn from health systems; for example, UCSF needed a partner to develop machine learning algorithms for medical imaging, and Johns Hopkins needed a NASA-style command center to better manage patient flow in and around the hospital. Early results from Johns Hopkins have been promising: The hospital has reported a 60% improvement in the ability to accept patients with complex medical conditions from other hospitals around the region and country; its ambulances are able to get dispatched 63 minutes sooner to patients at outside hospitals; and its emergency department is assigning patients to beds 30% faster.

To learn more about The Johns Hopkins Capacity Command Center, watch this short video and click on the links to Modern Healthcare and Health Facilities Management, below.


To speak to the GE Healthcare team about Capacity Command Centers, please click the button below:

Capacity Command Centers


Topics: Hospitals, Hospital Operations, Command Center, Capacity Command Center, Capacity Management, Hospital Occupancy

Two New Hospital Command Center Articles Highlight Increased Efficiencies in Patient Flow and Facility Operations

Posted by Matthew Smith on Dec 7, 2016 12:22:01 PM

Two recently published articles showcase the new Judy Reitz Capacity Command Center at the Johns Hopkins Hospital in Baltimore. Designed and built by GE Healthcare Partners, the Command Center takes a page out of the aerospace and aviation industries by combining the latest in systems engineering, predictive analytics, and problem-solving to better manage patient flow in and through the hospital and other operations.

A story featuring the implementation of the Johns Hopkins Wall of Analytics appeared recently in the Innovations column (print edition) of Modern Healthcare. Command Centers Help Manage Flow highlights how command centers bring together patient-flow decision makers and equip them with data and analytics to help them prepare for surges and avoid delays in care.

To read this article on the Modern Healthcare website, please click the button below. Current Modern Healthcare nonsubscribers may register for free. Upon registration, viewers will have access to 12 free articles every 30 days.

Command Centers, Wall of Analytics,

Likewise, Command Center Leads to More Efficient Facility Operationswas recently published by Health Facilities Management. This article delves into some key areas of operational improvement and highlights results already realized, including:

  • Patient transfers. There has been a 60 percent improvement in the ability to accept patients with complex medical conditions from other hospitals around the region and country.
  • Ambulance pickup times. Johns Hopkins’ critical care team is now dispatched 63 minutes sooner to pick up patients from outside hospitals.
  • Emergency department flows. A patient is assigned a bed 30 percent faster after a decision is made to admit the person from the ED. Patients are transferred 26 percent faster after they are assigned a bed.
  • Operating room transfers. Delays from the operating room after a procedure have been reduced by 70 percent.
  • Patient discharges. Twenty-one percent more patients are now discharged before noon compared with that of last year.

To read this article in its entirety, please click the button below to be taken immediately to the Health Facilitites Management website:

Command Center, Capacity Management, Operations

To request more information or to contact the GE Healthcare team about Capacity Command Centers, please click the button below:

Capacity Command Centers

Topics: Command Center, Capacity Command Center, Facilities Operations, Patient Flow

Last Chance for Webinar Registration: The Academic Health Center of the Future—New Approaches to Capacity Optimization and Command Centers

Posted by Matthew Smith on Nov 9, 2016 3:43:11 PM

As a reminder, registration closes soon for tomorrow's webinar, The AHC of the Future—New Approaches to Capacity Optimization and Command Centers. The webinar is complimentary and is hosted by the Association of Academic Health Centers. Please consider attending this webinar, featuring GE Healthcare Camden Group thought leaders.

Webinar Details

Webinar Title: The AHC of the Future: New Approaches to Capacity Optimization and Command Centers

Host: Association of Academic Health Centers

Date: Thursday, November 10, 2016

Time: 1:00pm to 2:00pm (Eastern Standard Time)

About this Event

Today, academic health centers (“AHCs”) across the country are experiencing capacity challenges, including: admitted patients wait too long; patients are held in OR and/or PACU; patient bed assignment is not optimized for patient and overall flow, patient flow is not well integrated between facilities, and so on.

Not only does this result in a poor patient experience, but the challenges are further compacted by the need to lower costs under payment reform while still expecting strong volume. There is an urgent need for new approaches to capacity management as AHCs are forced to either build new capacity or function at higher levels of utilization. Capacity is a costly and ultimately scarce resource, and every effort must be made to value it accordingly. But how can you create more access for higher acuity patients in a way that is cost effective? How can you efficiently manage capacity and the care model while still leaving time for meaningful teaching/mentoring? How do you truly enable innovative transformation in organizations with deep-rooted cultural traditions?

Most AHCs have exhausted the low-hanging fruit of optimizing care in one area and need to optimize for the entire system. This session, presented by University of Michigan Health System (“UMHS”) and The Johns Hopkins Hospital, in collaboration with national healthcare business advisory firm, GE Healthcare Camden Group, will focus on innovative, forward-thinking approaches two leading AHC systems have undertaken to improve patient flow and optimize capacity to achieve measurable outcomes, including designing and implementing a first-of-its-kind command center. Using both systems as case studies, the speakers will share their experiences, challenges, and successes with achieving capacity transformation without expansion, as they enable the transformation needed to thrive as an AHC of the future. 

About the Presenters

James Scheulen, PA, MBA

Jim Scheulen is the Chief Administrative Officer for Emergency Medicine and Capacity Management for Johns Hopkins Medicine. He is responsible for the operations of the 5 Johns Hopkins Health System Emergency Departments which together manage nearly 300,000 patient visits per year.  Read more...

Mary Martin, MPA

Mary Martin joined the UMHS as Associate Hospital Director - Surgical Services, University of Michigan Health System (UMHS), beginning July 28, 2014. Her areas of responsibility include the departments of Anesthesia, Orthopaedic Surgery, Otolaryngology, Physical Medicine & Rehabilitation, Speech-Language Pathology, Psychiatry, Surgery, Transplant, and Urology. Read more...

Bree Theobald

Ms. Theobald is a vice president at GE Healthcare Camden Group and has been leading healthcare organizations through transformation efforts for more than eight years with GE Healthcare Camden Group, focusing on utilizing simulation modeling and advanced analytical tools to optimize inpatient, procedural, and clinic capacity. Read more...

Jennifer Naylor

Ms. Naylor is a senior manager with GE Healthcare Camden Group specializing in the areas of capacity management, care delivery, and hospital operations. She also has experience in patient access, designing/implementing governance models, and leading transformational change as a certified change agent. Read more...

To Register

To register for this complimentary event, please click the button below to be taken directly to the webinar registration page.

AHC Webinar Command Center

Topics: Webinar, Command Center, Capacity Command Center, Association of Academic Health Centers

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