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eClinicalWorks to Spend $25M on Patient Engagement, Including New App

Posted by Matthew Smith on Feb 11, 2013 11:18:00 AM

EHR, mobile app, patient engagementEMR provider eClinicalWorks announced they are investing $25 million in patient engagement, including the creation of a new mobile app for patients. The Westborough, MA-based company already offers a patient portal to their EMR, but the new business unit and app, called Healow (short for Health and Online Wellness), will expand on that offering considerably.

“In order to transform healthcare, patients need to be engaged,” Girish Kumar Navani, CEO and co-founder of eClinicalWorks said in a statement. “People are invested in and want to be engaged in their health as long as they trust the source of the information.”

Due out in the iOS AppStore February 11th (and in the Google Play store at some point thereafter), the Healow app will connect users directly to their own patient health records. The app will allow users to access multiple providers’ patient portals from a single secure app; manage medications by scheduling doses, tracking pills, and requesting refills; gain access to lab results and personal health records; schedule appointment reminders; and exchange secure messages with doctors.

Founded in 1999, eClinicalWorks has been a long-standing EMR provider. The company counts some 220,000 healthcare providers among their user base, including the National Football League, with whom they signed an agreement late last year.

Meaningful Use Stage 2 guidelines, which go into affect starting in 2014, require not only that hospitals make electronic access to health records available to patients, but also that at least 5 percent of patients log in and use the online portal. The guidelines require that users be able to “view, download, and transmit” their health data and the Office of the National Coordinator, through its Blue Button Plus initiative, has openly encouraged companies to fulfill this requirement via apps.

In addition to the app launch, the company announced the results of a survey of 649 physicians. They found that 93% of physicians surveyed believe mobile health apps can lead to better patient outcomes and 89% said they were likely to recommend a mobile app to a patient. Nearly 33% cited medication adherence as a major area where mobile interventions could make a difference. Just over 50% cited diabetes and preventative care as key impact areas for mobile health.

The eClinicalWorks’ survey also found:

  • The top benefits for having a mobile health app feed data back into a patient’s electronic health record physicians cited are:

    • Nearly six in ten physicians (58%) said a top benefit was the ability to provide patients with automatic appointment alerts and reminders. In fact, 60% of physicians also said that at least half of their patients would be interested in appointment reminders via a mobile app;

    • Nearly 50% of physicians cited a patient’s access to medical records is a top benefit; and

    • The ease of scheduling appointments.

  • And the top three health issues where a mobile health application linked to an EHR could make an impact:

    • Nearly two thirds said medication adherence is a top health issue in which a mobile health app linked to EHR could make an immediate impact; and

    • More than half said diabetes (54%) and preventative care (52%).

      Electronic Health Records EHR Assessment

Topics: EHR, Patient Involvement, Patient Engagement, Patient Experience, Patient Satisfaction, eClinicalWorks, Mobile Health

The NFL Enters the EHR Mix Citing Improved Care Coordination

Posted by Matthew Smith on Nov 20, 2012 3:56:00 PM

EHR, Coordinated Care, NFLThe National Football League (NFL) will make the switch from paper to electronic health records, contracting with ambulatory vendor eClinicalWorks to serve 32 teams nationwide.

"The health and safety of our players continues to be our number one priority," Brian McCarthy, NFL's vice president of communications, tells Healthcare IT News. "We want to provide team medical staff with the latest technology that will help with their care and treatment of players in real time at the team facility, in the locker room [and] on the sidelines. This solution will help medical staff with secure real-time information to make decisions that will benefit the player."

“The NFL prides itself in staying ahead of current healthcare developments,” said Anthony Yates, MD, president of the NFL Physicians Society, in a statement.

Yates, a physician at UPMC and team doctor for the Pittsburgh Steelers, is also a member of member of the EMRCommittee for the National Football League.

“We are always looking for innovative ways to enhance the organization," he said. "Electronic health records are the next logical step, and we look forward to partnering with eClinicalWorks on this initiative."

The NFL is implementing EHRs across the organization to streamline processes between locations and coordinate care, officials say. All 32 teams will have access to the EHR system, which will be accessible at stadiums during games, on the sidelines and at the training facilities.

Girish Kumar Navani, CEO and co-founder of Westborough, Mass.-based eClinicalWorks, says this implementation has some similarities to certain other ambulatory EHR deployments.

"It’s not very different in capabilities from an orthopedics and physical therapy clinic," he says. "eClinicalWorks has had orthopedic and physical therapy components within the EHR, so this will be the same system as we traditionally implement, with a few added features."

Still, Navani says that "extensive club visits" have led to the incorporation of some capabilities to the EHR that reflect "the uniqueness of the NFL."

One big difference? "In this implementation, there will be a direct video feed from the NFL for players, play-by-play, and we are integrating these feeds into the EHR," he says. "The League will be able to view video footage in the EHR of the injury occurring, which will help with treatment plans and follow-up once the player is off the field."

And, of course, there are other features necessary for an EHR tailored toward athletes playing a dangerous game, where injuries are common. "The EHR will connect with labs, radiology, PACS imaging and a concussion app," says Navani.


Topics: EHR, EMR, HIT, HealthIT, Coordinated Care, eClinicalWorks, NFL

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