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GE Healthcare Camden Group Insights Blog

Primary Care at a Crossroads

Posted by Matthew Smith on Jul 25, 2016 2:42:30 PM

By Marc Mertz, MHA, FACMPE, Vice President, GE Healthcare Camden Group

undefined-801852-edited.jpgMost primary care practices still operate based on a model developed decades ago: the hours of operation, appointment scheduling rules, staffing, patient flow, and office design were all determined based on physician preference. In an attempt to provide physicians with a more convenient practice model, we created a system that forced patients to accept long waits for appointments, inefficient office flow, and limited ability to communicate with their physicians outside of the exam room.

Yet physicians hardly fared any better in these offices that were actually designed with them at the center. Complex appointment scheduling rules and templates inherently led to mistakes and double booking, phone messages piled up, administrative work increased, patient appointments ran behind, and physicians inevitably spent hours working in the clinic long after patients had left.

While the typcial primary care practice doesn't really work for patients or physicians, in the absence of alternatives, we came to accept this model for what it was. But times are changing. A plethora of new providers are entering the primary care marketplace, and their growing popularity is as much an indictment on traditional physician-centric primary care practices as it is a reflection of new reimbursement models and rising consumerism.

To contunue reading "Primary Care at a Crossroads," please click the button below. You will instantly be directed to the online article published in CAPG Health's Summer 2016 issue.

Primary Care, Practice Management, Practice Transformation


MertzM.jpgMr. Mertz is a vice president with GE Healthcare Camden Group and has 18 years of healthcare management experience. He has 15 years of experience in medical group development and management, physician-hospital alignment strategies, physician practice operational improvement, practice mergers and acquisitions, medical group governance and organizational design, clinical integration, and physician compensation plan design. He may be reached at marc.mertz@ge.com.  

Topics: Practice Management, Primary Care, Primary Care Providers, Primary Care Access, Marc Mertz, Practice Transformation

Final Call for Webinar Signup: Transforming Your Medical Group for Future Success

Posted by Matthew Smith on Nov 11, 2015 12:54:40 PM

A New, Complimentary Webinar From GE Healthcare Camden Group

GE Healthcare Camden Group, WebinarOverview:

Is your medical group positioned to succeed in a value-based, consumer-driven world where access, quality, and cost are the drivers of success?

Will your current business and care delivery models support new payment systems, meet technology requirements, and satisfy consumer demands?

Have you started to transform the delivery of care to respond to competition and changing market forces?

Learn more about what it takes to transform your medical group by registering for GE Healthcare Camden Group’s one-hour webinar, Transforming Your Medical Group for Future Success on:

Thursday, November 12, 2015 at 1:00 PM ET (12:00 PM CT, 11:00 AM MT, 10:00 AM PT).

Practice Transformation, Webinar, GE Healthcare Camden Group

By the conclusion of the webinar, attendees will:

  • Understand the three reasons why practices must be transformed
  • Learn how to construct a high-level roadmap to addresses technology, operational efficiency, financial performance, patient access and satisfaction, and clinical care redesign
  • Discover how to assess a practice in order to identify the gap between where its medical group is currently positioned and where it needs to be for optimum success
  • Cite new-generation key performance indicators to measure performance and successes
  • Determine next steps for transforming the medical group for future success.

Presenters:

Marc Mertz     

Marc Mertz              
Vice President                                    
GEHC Camden Group

Lucy Zielinski, The Camden Group

 

 

 

Lucy Zielinski              
Vice President                                    
GEHC Camden Group

Susan Corneliuson, The Camden Group

Senior Manager                               
GEHC Camden Group

Space is limited. Reserve your webinar seat today by clicking the button below.

Webinar login details will be sent to accepted registrants prior to the November 12th webinar.

Practice Transformation, Webinar, GE Healthcare Camden Group

 


Please Note: This webinar is complimentary for The Camden Group’s clients, industry colleagues, and other interested parties. The Camden Group reserves the right to deny access to those individuals who may pose a conflict of interest to The Camden Group.


 

Topics: Medical Group, Practice Management, Webinar, Lucy Zielinski, Marc Mertz, Susan Corneliuson, Practice Transformation

Webinar Registration Still Open: Transforming Your Medical Group for Future Success

Posted by Matthew Smith on Nov 5, 2015 9:55:41 AM

A New, Complimentary Webinar From The Camden Group

Webinar, Practice Transformation, The Camden GroupOverview:

Is your medical group positioned to succeed in a value-based, consumer-driven world where access, quality, and cost are the drivers of success?

Will your current business and care delivery models support new payment systems, meet technology requirements, and satisfy consumer demands?

Have you started to transform the delivery of care to respond to competition and changing market forces?

Learn more about what it takes to transform your medical group by registering for The Camden Group’s one-hour webinar, Transforming Your Medical Group for Future Success on:

Thursday, November 12, 2015 at 1:00 PM ET (12:00 PM CT, 11:00 AM MT, 10:00 AM PT).

By the conclusion of the webinar, attendees will:

  • Understand the three reasons why practices must be transformed
  • Learn how to construct a high-level roadmap to addresses technology, operational efficiency, financial performance, patient access and satisfaction, and clinical care redesign
  • Discover how to assess a practice in order to identify the gap between where its medical group is currently positioned and where it needs to be for optimum success
  • Cite new-generation key performance indicators to measure performance and successes
  • Determine next steps for transforming the medical group for future success.

Presenters:

Lucy Zielinski, The Camden Group       Susan Corneliuson, The Camden Group

Lucy Zielinski           Susan CorneliusonMHS, FACHE
Vice President              Senior Manager
The Camden Group       The Camden Group

Space is limited. Reserve your webinar seat now by clicking the button below.

Webinar login details will be sent to accepted registrants the week prior to the November 12th webinar.

Practice Transformation, Webinar, The Camden Group


Please Note: This webinar is complimentary for The Camden Group’s clients, industry colleagues, and other interested parties. The Camden Group reserves the right to deny access to those individuals who may pose a conflict of interest to The Camden Group.


 

Topics: Medical Group, Practice Management, Webinar, Lucy Zielinski, Susan Corneliuson, Practice Transformation

Webinar Registration Open: Transforming Your Medical Group for Future Success

Posted by Matthew Smith on Oct 1, 2015 12:57:28 PM

A New, Complimentary Webinar From The Camden Group

Webinar, Practice Transformation, The Camden GroupOverview:

Is your medical group positioned to succeed in a value-based, consumer-driven world where access, quality, and cost are the drivers of success?

Will your current business and care delivery models support new payment systems, meet technology requirements, and satisfy consumer demands?

Have you started to transform the delivery of care to respond to competition and changing market forces?

Learn more about what it takes to transform your medical group by registering for The Camden Group’s one-hour webinar, Transforming Your Medical Group for Future Success on:

Thursday, November 12, 2015 at 1:00 PM ET (12:00 PM CT, 11:00 AM MT, 10:00 AM PT).

By the conclusion of the webinar, attendees will:

  • Understand the three reasons why practices must be transformed
  • Learn how to construct a high-level roadmap to addresses technology, operational efficiency, financial performance, patient access and satisfaction, and clinical care redesign
  • Discover how to assess a practice in order to identify the gap between where its medical group is currently positioned and where it needs to be for optimum success
  • Cite new-generation key performance indicators to measure performance and successes
  • Determine next steps for transforming the medical group for future success.

Presenters:

Mary Witt, The Camden Group             Lucy Zielinski, The Camden Group      Susan Corneliuson, The Camden Group

Mary Witt, MSW          Lucy Zielinski           Susan CorneliusonMHS, FACHE
Senior Vice President     Vice President              Senior Manager
The Camden Group        The Camden Group       The Camden Group

Space is limited. Reserve your webinar seat now by clicking the button below.

Webinar login details will be sent to accepted registrants the week prior to the November 12th webinar.

Practice Transformation, Webinar, The Camden Group


Please Note: This webinar is complimentary for The Camden Group’s clients, industry colleagues, and other interested parties. The Camden Group reserves the right to deny access to those individuals who may pose a conflict of interest to The Camden Group.


 

Topics: Mary Witt, Medical Group, Practice Management, Webinar, Lucy Zielinski, Susan Corneliuson, Practice Transformation

Quick Tips for Improved Patient Access

Posted by Matthew Smith on Jun 9, 2015 12:27:34 PM

By Marc Mertz, MHA, FACMPE, Vice President, The Camden Group

doors.jpgIt is hard to have a conversation about healthcare today without mentioning quality. Government and commercial payers are putting increasingly larger portions of providers’ reimbursement at risk for performance on quality measures. Employers are seeking high-quality providers to help maintain a healthy work force. Patients assume that their physicians are high quality. Public reporting sites are introducing a new level of transparency regarding physicians’ quality scores. All of this increased emphasis on quality is justified, and an organization should strive to provide and demonstrate high-quality care. But if patients cannot access your services, it is all for naught.

The Importance of Patient Access

Not only does a lack of patient access impact the ability to provide quality care, but it also impacts your financial performance. In a fee-for-service environment, poor access means lower volume and lower revenue. In a fee-for-value environment, groups must demonstrate high-quality care and high patient satisfaction--a lack of access will impact both. Regardless of the reimbursement model, a lack of access will drive patients to find other providers. Those other providers are no longer limited to medical groups, as new providers of care are entering the market. Retail providers are rapidly expanding their number of locations and the services that they provide. These locations offer immediate access and low costs, and are often affiliated with health systems or networks. Once patients visit one of these locations they might not return to their original provider.

Getting Started

Evaluate Current Wait Times

Start to address access by evaluating current wait times for appointments in existing care locations. The third next available appointment is a commonly used metric to measure access in a medical group. Best practice is within 24 hours for primary care and three days for specialty services (although some specialties like oncology are increasingly offering same or next-day appointments). Calculate the practice’s patient demand versus practice capacity and implement strategies to increase capacity as needed.

Add Providers and/or Access Points

If access is poor and your physicians are highly productive, then consider expanding the group by adding providers or new access points. If your access is poor and productivity is low, consider evaluating processes: are appointment schedule templates structured correctly, are appointments the correct length, and are staff trained appropriately?

Allow Patient Self-Scheduling

Consider allowing patients to schedule their own visits through a patient portal, providing evening and weekend hours, offering e-visits, and communicating by e-mail and text.

Review Office Operations

Inefficient office operations will also create waste and reduce access. Assess the workflows in the office, and redesign processes so that patient flow is efficient.

The Pyramid of Success

The Pyramid of Success (below) identifies the access points that are the highest priority. Health systems and hospitals are adding hospitals, clinics, health plans, direct contracts with employers, physician practices, and ambulatory sites to their continuum of care delivery system/network. Increasing the number of access points listed at the bottom of the pyramid will help a hospital or health system reach a broader population and support the services listed higher up in the pyramid.

Pyramid_of_Success_Gray.png


mertz_headshot

Mr. Mertz is a vice president with The Camden Group and has 18 years of healthcare management experience. He has 15 years of experience in medical group development and management, physician-hospital alignment strategies, physician practice operational improvement, practice mergers and acquisitions, medical group governance and organizational design, clinical integration, and physician compensation plan design. Mr. Mertz has managed private practices, hospital-affiliated practices, and academic physician practices. The Medical Group Management Association (“MGMA”) has identified practices under his management as “Best Performing.” He may be reached at mmertz@thecamdengroup.com or 310-320-3990.    

 

Topics: Patient Access, Practice Management, Patient Engagement, Marc Mertz, Medical Practice Workflow

The Camden Group Advances Medical Group Performance Through Strategic Partnership with dashboardMD

Posted by Matthew Smith on May 27, 2015 8:57:15 AM

dbmd-logo-01.pngTo help medical groups monitor and identify opportunities to improve their performance, The Camden Group, (www.thecamdengroup.com), has entered into an exclusive strategic partnership with dashboardMD, a leading provider of business intelligence reporting solutions and healthcare analytics.

"Today, medical groups are under more pressure to reduce costs and increase efficiency. Government and commercial reimbursement is moving from fee-for-service to fee-for-value at an increasing pace," says Steven T. Valentine, president of The Camden Group. "Our practice management experts can review dashboardMD data in real time and provide clients with timely, insightful, and actionable solutions to improve the performance of the medical group which leads to increased physician and patient satisfaction, not to mention improved financial performance."

Beta tests have already shown successful results with The Camden Group’s medical group performance monitoring services using the dashboardMD tool which tracks scheduling, productivity, coding, revenue cycle management (billing/collections), and clinical quality measures. Using the dashboardMD analytics, The Camden Group advisors set performance targets to drive continuous improvement and benchmark key performance indicators, with the end result of financial, operational, and clinical optimization. Clients that engage The Camden Group for these services also gain access to dashboardMD’s powerful reporting suite of tools.

“We’re thrilled to be working closely with The Camden Group,” stated Jose Valero, president and CEO of dashboardMD. “By combining dashboardMD’s turnkey analytic reporting suite with The Camden Group’s expertise and extensive experience, we can better leverage the practice information to act quickly and more effectively implement executive initiatives with demonstrable results.”

About The Camden Group

With offices across the country, The Camden Group is one of the nation’s leading healthcare business advisory firms. The firm provides a broad array of healthcare consulting services such as strategic and business planning; performance improvement; care model redesign and developing patient-centered medical centers; physician compensation; mergers, acquisitions, and other transactions; physician-hospital alignment; clinical integration; and developing accountable care organizations. Since its founding in 1970, The Camden Group has advised more than 2,000 medical groups, hospitals, outpatient facilities, and other healthcare organizations nationwide. For more information, visit us online at www.TheCamdenGroup.com.

About dashboardMD

dashboardMD is a leading cloud provider of integrated clinical analytics, financial analytics, and operational business-intelligence reporting solutions for provider organizations. Their plug-n-play reporting suite includes enterprise roll-up reporting, daily interactive dashboards, scheduled reports via email, performance scorecards, user-defined alerts, predictive analytics, and industry-leading ad-hoc analysis tools. With their unique turnkey-management model, their solutions provide insightful and actionable intelligence while simplifying revenue cycle monitoring, report distribution, and one-off analysis reporting, ultimately saving a ton of time. Implementation is easy, and the entire service is delivered through a low-risk, software-as-a-service business model. Visit dashboardMD online at www.dashboardMD.com.

Topics: Medical Group, Practice Management, Analytics, dashboardMD

Patient Access is the New Quality

Posted by Matthew Smith on Mar 25, 2015 12:26:00 PM
By Marc Mertz, Vice President, The Camden Group

PatientAccessBlueIt is hard to have a conversation about healthcare today without mentioning quality. Government and commercial payers are putting increasingly larger portions of providers’ reimbursement at risk for performance on quality measures. Employers are seeking high quality providers to help maintain a healthy work force. Patients assume that their physicians are high quality. Public reporting sites are introducing a new level of transparency regarding physicians’ quality scores. All of this increased emphasis on quality is justified, and an organization should strive to provide and demonstrate high quality care. But if patients cannot access your services, it is all for naught.

The Importance of Patient Access

Not only does a lack of patient access impact the ability to provide quality care, but it also impacts your financial performance. In a fee-for-service environment, poor access means lower volume and lower revenue. In a fee-for-value environment groups must demonstrate high quality care and high patient satisfaction; a lack of access will impact both. Regardless of the reimbursement model, a lack of access will drive patients to find other providers. Those other providers are no longer limited to medical groups, as new providers of care are entering the market. Retail providers are rapidly expanding their number of locations and the services that they provide. These locations offer immediate access and low costs, and are often affiliated with health systems or networks. Once patients visit one of these locations they might not return to their original provider.

Getting Started

Start to address access by evaluating current wait times for appointments in existing care locations. The third next available appointment is a commonly used metric to measure access in a medical group. Best practice is within 24 hours for primary care and three days for specialty services (although some specialties like oncology are increasingly offering same or next-day appointments). Calculate the practice’s patient demand versus practice capacity and implement strategies to increase capacity as needed. If access is poor and your physicians are highly productive, then consider expanding the group by adding providers or new access points. If your access is poor and productivity is low, consider evaluating processes: Population_Health_Pyramid_of_Success1are appointment schedule templates structured correctly, are appointments the correct length, and are staff trained appropriately? Consider allowing patients to schedule their own visits through a patient portal, providing evening and weekend hours, offering e-visits, and communicating by e-mail and text. Inefficient office operations will also create waste and reduce access. Assess the work flows in the office, and redesign processes so that patient flow is efficient.

Figure 1: Pyramid of Success (left) identifies the access points that are the highest priority. Health systems and hospitals are adding hospitals, clinics, health plans, direct contracts with employers, physician practices, and ambulatory sites to their continuum of care delivery system/network. Increasing the number of access points listed at the bottom of the pyramid will help a hospital or health system reach a broader population and support the services listed higher up in the pyramid.

 

Medical Groups, Trends, Access, The Camden Group


 

mertz_headshotMr. Mertz is a vice president with The Camden Group and has 18 years of healthcare management experience. He has 15 years of experience in medical group development and management, physician-hospital alignment strategies, physician practice operational improvement, practice mergers and acquisitions, medical group governance and organizational design, clinical integration, and physician compensation plan design. Mr. Mertz has managed private practices, hospital-affiliated practices, and academic physician practices. The Medical Group Management Association (“MGMA”) has identified practices under his management as “Best Performing.” He may be reached at mmertz@thecamdengroup.com or 310-320-3990.    

Topics: Patient Access, Practice Management, Healthcare Quality, Marc Mertz, Access, Quality

Infographic: The Social Media Shakeup in Healthcare

Posted by Matthew Smith on Feb 12, 2015 3:21:00 PM

The Camden Group, Social Media, Facebook, Twitter, InfographicPatients are increasingly turning to social media channels to seek health information and become more informed about their care, rate the quality of care they receive from providers, and communicate with their peers regarding health advice. For their part, physicians are seeing increased value in social media for their own research discussions with colleagues — utilizing it to become more informed on patient care resources and for career development and networking. 

Social media is slowly starting to foster meaningful results in the healthcare industry. This infographic from CDW Community IT claims social media enables:

  • Better knowledge of health conditions
  • Increased dialogue
  • Connected support
  • Improved patient engagement

Doctors and hospitals alike are tapping into social media. Consider these stats:

  • 87 percent of physicians ages 26 to 55 use social media.
  • 65 percent of physicians ages 56 to 75 are interacting online.
  • In 2012, four in five (79 percent) of hospitals were using social media. That number increased to 91 percent in 2013.
To view a full-size version of the infographic, please click here and then click the image when it opens.

Social Media, Facebook, Twitter, The Camden Group

Topics: Hospitals, Infographic, Practice Management, Patient Engagement, Social media

Complimentary Suburban Chicago Breakfast Seminar: Top Strategies for Improving Your Practice's Financial Performance

Posted by Matthew Smith on Jan 20, 2015 10:01:00 AM

JAN IPAChicagoland independent practices are welcome to join the Independent Physician Advisors this Thursday, January 22ns at 7:30 am in Deerfield, IL for their complimentary monthly breakfast seminar: Top Strategies for Improving You Practice's Financial Performance.

Lucy Zielinski, Vice President of The Camden Group, will moderate this seminar. 

You will learn:

  • Patient Collections: Addressing the Impact of High Deductible Plans on Your Bottom Line
  • Embracing ICD10
  • EMRs: Friend or Foe to Your Revenue Cycle
  • Financial Controls: Know which Reports are Best to Measure Your Practice's Performance and Manage Expenses more Effectively.
  • Volume-to-Value Shift - The Pros & Cons of Participating in ACO/Risk-Based Contracts

Who should attend?

  • Physician Owners
  • Practice Managers & Administrators 
  • Office Managers
  • Billing Managers 
  • Key Administrative Personnel who aid with practice financial management

Moderator:

Lucy Zielinski, Vice President, The Camden Group

Panelists:

Ann S. Dunn, CTP, VP Treasury Management, PNC Bank

Larry Elisco, CPA, Partner, Weltman Bernfield

Brian Nelson, President, ebix, inc.

Tony Muscato, Vice President, Creditor's Discount and Audit Company

Schedule:

7:30am    Hot Breakfast & Networking
8:00am    Presentation 
9:30am    Q&A and Open networking

Location:

Ristorant Abruzzo

483 Lake Cook Rd.

Deerfield, IL 60015

847-205-0990

Google Maps

Sponsor:

PNC

Registration:

This event is complimentary, however advanced registration is required. We ask that attendance be limited to independent physicians and their office staff.

To register for this event, please click the button, below:

Topics: Physician Practice, Independent Physician Advisors, Practice Management, IPA

Healthcare Reform: The Impact on the Medical Practice Today and in the Future

Posted by Matthew Smith on Sep 8, 2014 10:00:00 AM

Independent Physician Advisors, Healthcare Reform, Medical Practice, Health DirectionsChicagoland independent practices are invited to join the Independent Physician Advisors this Thursday, September 11 at 7:30 am in Oakbrook Terrace for their complimentary monthly breakfast seminar: Healthcare Reform: The Impact on the Medical Practice Today and in the Future

  

Learn About:

  • What is the impact of Healthcare Reform on your practice's income/revenue?
  • What the primary Tax Implications are for your practice AND what you should do and not do in response to them
  • How the mandate will affect your medical practice?
  • How to deal with insurance exchanges
  • Understanding the tax breaks available for your practice
  • 5 things you must do this year and more!

Know someone else who could benefit from these seminars and workshops? 

Those who should attend include:

  • Physician Owners
  • Practice Managers & Administrators 
  • Office Managers
  • Billing Managers 
  • Key Administrative Personnel who aid with practice financial management 

Presenter:

Laura S. Goodman

Laura S. Goodman, CPA, CHBC, of FGMK, LLC.

Schedule:

7:30am    Hot Breakfast & Networking
8:00am    Presentation 
9:30am    Q&A and open networking

Location:

Redstone American Grill
13 Lincoln Center
Oakbrook Terrace, IL 60181
(630) 268-0313

Sponsor:

Logo for Allscripts

 

Registration:

This event is complimentary, however advanced registration is required. We ask that attendance be limited to independent physicians and their office staff.

To register for this event, please click the button, below:

Independent Physician Advisors,

Topics: Healthcare Reform, Independent Physician Advisors, Practice Management

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