GE Healthcare Camden Group Insights Blog

7 Ways to Improve Patient Engagement in the Age of the EHR

Posted by Matthew Smith on Jan 31, 2013 3:32:00 PM

EHR, Patient Engagement, Health IT,

A common criticism of EHR use in medical practices is that it causes doctors to become less engaged and impersonal. This causes frustration for all parties--patients and physicians--because doctors didn’t sign up for computer duty and patients expect a doctor’s full attention during visits.

Software Advice, a website that reviews medical software, recently completed a survey on how to improve doctor-patient interactions in the EHR era. They listed the top seven tips received on maintaining quality relationships.

1. Position your computer between the physician and the patient

Face the patient during interactions. Take the time to plan where your equipment will go so that this possible.

2. Invest in mobility

Whether it’s a small rolling desk, small tablets or other lightweight tools, choose equipment that helps you move around. A laptop may be worth the investment.

3. Delegate as much as possible

The objective is to interact with the patient as much as possible. Have staff members enter the medical history, medications, prior procedures, etc. prior to the patient’s visit so you don’t have to during the appointment.

4. Dictate as much as possible

Talk with the patient while scribes enter the information or use dictation software. These allow you to focus more on the patient.

5. Ignore the computer when you first enter the room

Chat with your patient for a few minute before you start recording information in the digital record.

6. Ask about previous complaints

If the patient information is pre-loaded, look over it  before entering the room. If they have open complaints, ask them about the issues to close them out in the emr. This reaffirms to the patient that you care.

7. Finish the chart in the room

This can help to answer any other questions that might come up so patients feel like they have been listened to.

EHRs take some getting used to. Once a physician develops a rhythm with the software, every patient interaction becomes easier. 

Electronic Health Records EHR Assessment
7 Ways to Improve Patient Engagement courtesy of Software Advice.

Topics: EHR, Patient Involvement, Practice Management, Patient Engagement, Stage 2 Meaningful Use

Stage 2 Update: Understanding Meaningful Use Program Requirements

Posted by Matthew Smith on Nov 8, 2012 1:27:00 PM

J Dynia photo (Mobile) resized 600Stage 2 Update: Understanding Meaningful Use Program Requirements to Qualify for Incentive Payments

Presented by Jennifer Dynia, 3:20-4:20 PM

ILMGMA Downstate Conference

Friday, November 9, 2012

Summary: This session is designed to help medical office staff understand what is required by the several hundred pages of rules and regulations that make up the CMS EHR Incentive Program in order to receive the Meaningful Use incentives and/or avoid the associated penalties.

The session will break down the rules and regulations to their simplest form and will present a practical, vendor-specific approach to participating in the Program.

Program Objectives
At the completion of this program, the participant should be able to:

  • Define what is meant by “Meaningful Use” (MU) and understand its origins
  • Identify the available incentive dollars and the associated penalties
  • Identify the Stage 1 and Stage 2 MU Core and Menu Measures
  • Propose and explain a project management approach for achieving Meaningful Use

Topics: EHR, EMR, Meaningful Use, Meaningful Use Attestation, Stage 2, Stage 2 Meaningful Use

Meaningful Use: An Illustrated Infographic

Posted by Matthew Smith on Oct 3, 2012 10:06:00 PM
Meaningful Use Infographic
Meaningful Use infographic created by Greenway.

Topics: Meaningful Use, Medicare, Medicaid, Meaningful Use Attestation, Healthcare Infographics, Medicare MU, Stage 2 Meaningful Use

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