GE Healthcare Camden Group Insights Blog

Jefferson Health Reports Success 2 Years Into GE Healthcare Partnership: 6 Questions with Chief Integration Officer

Posted by Matthew Smith on Mar 1, 2019 2:38:32 PM

Philadelphia-based Jefferson Health embarked on an eight-year shared-risk partnership with GE Healthcare in July 2017 to optimize its patient care strategy.

Now, almost two years later, Becker's Hospital Review caught up with Jefferson Health to learn more about the partnership's progress.

The goal is to generate between $500 million and $1 billion in savings by removing redundancies and maximizing sourcing throughout the health system's locations in Pennsylvania.

One of the project's core tenants is using technology to improve strategic growth, operations, integration and performance opportunities.

To read the full article in Becker's Hospital Review with Jefferson Health Executive Vice President and Chief Integration Officer Kathleen Kinslow, EdD, please click on the button below:

Click to Read

Topics: Command Center

Case Study: Humber River Hospital's Command Centre--Year One In Review

Posted by Matthew Smith on Jan 29, 2019 10:41:35 AM

Humber River Hospital's Command Centre is the confluence of artificial and human intelligence coming together 24 hours a day, seven days a week, detecting risk, coordinating complex care activity and backstopping care teams in real-time.

Read about:

  • How the Humber River Hospital Command Centre intervenes to alleviate pressure on the system as well as stress on hospital staff;
  • The difference the Command Centre has made on caregivers who no longer have to rely on daily heroics to deliver their best care;
  • Humber River Hospital's position in the GE Healthcare ecosystem;
  • How Humber River Hospital leadership achieved buy-in for the Command Centre
  • Generation 2: High-reliability healthcare; and
  • The future of data-driven decision making.

Click the button below for an instant download:

Humber River Hospital Command Centre

Topics: Command Center

Your Hospital's Command Center: Decision Support Tile

Posted by Matthew Smith on Jan 25, 2019 3:25:18 PM

Topics: Command Center

Humber River Hospital Unveils New Command Centre [via CTV]

Posted by Matthew Smith on Jan 25, 2019 2:59:37 PM

Topics: Command Center

Humber River Hospital: Canada's First Hospital Command Center

Posted by Matthew Smith on Jan 25, 2019 10:36:57 AM

Topics: Command Center

GE Healthcare's Command Center Solution Recognized at Frost & Sullivan Innovation & Leadership Awards Gala

Posted by Matthew Smith on Oct 17, 2018 10:23:57 AM

GE Healthcare's Command Center solution was recognized by Frost & Sullivan at its 2018 Growth, Innovation & Leadership Awards Gala held on Tuesday, October 2, 2018, at Paradise Point Resort & Spa in San Diego, CA.

Bree Bush, Principal, GE Healthcare Partners, accepted the award at the gala event.

Frost & Sullivan’s Best Practices Awards are presented each year to companies that are predicted to encourage significant growth in their industries, have identified emerging trends before they became a marketplace standard, and have created advanced technologies that will catalyze and transform industries in the near future.

“Our Best Practices Awards are presented each year to companies that demonstrate top performance in areas such as market leadership, business strategy, product innovation, and customer value. Our recipients’ achievements pave the way to drive significant industry growth while also setting trends before they become the market standard,” said Art Robbins, President of Frost & Sullivan’s Global Consulting Practice and Global Head of the Business and Financial Services Practice.

Based on its recent analysis of the global hospital command centers market, Frost & Sullivan recognized GE Healthcare Partners citing a unique holistic command center solution to optimize patient care delivery. The command center solution helps hospitals and hospital networks improve outcomes and efficiency by employing the most advanced technologies such as prescriptive and predictive analytics, machine learning, natural language processing, and computer vision in a new “command center” department in a purpose-built space manned by newly empowered staff helping front-line caregivers 24x7.

In its AwarReport, Frost & Sullivan cites GEHCP command centers for:

  • A breakthrough capability for patient and staff experience, outcomes and efficiency.
  • A combination of artificial and human intelligence to predict risk, orchestrate complex care activity and support evidence-based medicine; and provide a center of gravity for cultural integration and continuous improvement
  • The employment of technology to drive action by applying AI to constant real-time data from machines, devices, EMRs, and other software.

“We’re delighted to be recognized by Frost & Sullivan for our Command Center work,” says Jeff Terry, CEO Command Centers, GE Healthcare Partners. “It’s a testament to the tenacity, innovation and focus of both our team and the caregivers we’re honored to serve.”

To learn more about the GE Healthcare Partners’ command centers please click here. To read the full press release announcing the award please click here. To contact the GE Healthcare Partners team for more information or to request a time to speak, please click here

 

Topics: Command Center

Bradford, GE Healthcare Announce AI-Powered Hospital Command Center, First of its Kind in Europe

Posted by Matthew Smith on Oct 4, 2018 11:23:58 AM

Bradford Teaching Hospitals NHS Foundation Trust is collaborating with GE Healthcare to build a Command Center - like an air traffic control - at the Bradford Royal Infirmary (BRI), UK. A first of its kind in Europe, the Command Center will transform how care is delivered and organized as the number of patients at the hospital continues to increase. Utilizing artificial intelligence (AI), it will provide a clear, instant, and real-time overview across the 800-bed hospital and help staff make quick and informed decisions on how to best manage patient care.

Up to 20 Trust staff based in the Command Center will monitor a “wall of analytics” that constantly pulls in streams of real-time data from the multiple systems at the hospital. Advanced algorithms will help staff to anticipate and resolve bottlenecks in care delivery before they occur, recommending actions to enable faster, more responsive patient care and better allocation of resources. The data will be displayed on multiple high definition screens in the Command Center - as well as on tablets and mobile devices, providing 24-7 support to busy medical teams across the hospital.

The Command Center will be located centrally in a refurbished space at the BRI site. It will help to reduce unnecessary time spent in hospital after a patient is medically ready to leave, increase the proportion of patients who arrive and are admitted, transferred or discharged from A&E (Emergency Department) within four hours, and help ensure that patients are always treated in the wards best suited to manage their care.

Over 96% of bed capacity at BRI is used regularly and it has 125,000 A&E attendances each year, up by more than 40% over the past decade. The Command Center program helps meet the vision of Bradford Teaching Hospitals NHS Foundation Trust to decrease length of stay, alleviate the need for additional wards and beds – especially during peak winter times – and reduce cancellations for non-emergency surgery.

“Demand for services is growing at Bradford Teaching Hospitals every year" said Professor Clive Kay, Chief Executive of Bradford Teaching Hospitals NHS Foundation Trust. "The Command Center will enable us to optimize our use of resources and improve how we move patients around the hospital for treatment and successful discharge. Around 350-400 patients come through our A&E every day, and relieving pressure on our 6,000 staff means they can spend more time delivering care, and less time organizing care."

“Hospitals are increasingly looking to boost the efficiency of their operations so they can continue to deliver high quality care as patient volume increases. Command Centers help to orchestrate the delivery of care across the organization, bringing consistency to processes, prioritizing actions, eliminating waste and predicting tomorrow’s pressure points,” said Mark Ebbens, European Command Center Lead at GE Healthcare.

Command Centers have been adopted by several hospitals in North America including The Johns Hopkins Hospital, a major not-for-profit 1,100 bed hospital in Baltimore, US, and Humber River Hospital, Toronto, Canada. Since the Command Center began operating at Johns Hopkins, patients from other hospitals are transferred 60% faster, Emergency Room (A&E) wait times have been cut by 25%, and time spent waiting in the operating theatre for a post-surgical bed decreased by 70%.

“GE Healthcare’s vision is to enable precision health. We are honored to serve the NHS Bradford team as they look to deliver the most effective patient care,” added Jeff Terry, GE Healthcare’s Command Center CEO.

Bradford Teaching Hospitals’ Command Center will open in spring 2019.

Topics: Command Center

CHI Franciscan Partners with GE Healthcare to Bring First AI-Powered Hospital Mission Control Center to Washington State

Posted by Matthew Smith on Sep 27, 2018 8:40:22 AM

CHI Franciscan Health and GE Healthcare have joined forces to implement a NASA-style “Mission Control” command center to effectively and efficiently synchronize all elements of a patient’s hospital experience. The artificial intelligence (AI)-powered system will support caregivers to enhance patient safety, orchestrate seamless care delivery and, ultimately, get patients back home sooner.

CHI Franciscan will be the first hospital system in the state of Washington – and the fifth globally – to utilize the leading-edge technology to improve patient care.

“We’re leading the way in Washington with our state-of-the-art Mission Control Center, which will allow CHI Franciscan to provide a much higher level of sophistication and efficiency in our hospitals,” said Ketul J. Patel, CEO, CHI Franciscan Health. “We will be able to simultaneously monitor every single patient in our system and utilize real-time data to tailor their experience to provide the highest quality care.”

The Mission Control Center will use the power of artificial intelligence and predictive analytics to optimize care coordination, speed care delivery, and improve the patient experience, while maintaining patient privacy. The powerful system works by looking at each individual hospital as part of a larger system, continually examining real-time data and using machine learning to recommend actions that can predict and prevent risk, balance staff workload, and streamline the discharge process so patients can get home sooner.

“CHI Franciscan’s Mission Control will be among the most comprehensive in all of healthcare, combining virtual hospital, care coordination, and new mission controllers working to expedite care,” said Jeff Terry, CEO, Command Centers, GE Healthcare Partners. “It’s an honor to serve CHI Franciscan.”

From the Mission Control Center, licensed providers will monitor and leverage analytic apps, or “tiles,” to optimize patient care operations at each facility, and trigger actions to best leverage resources across the system. Each tile is carefully crafted to solve a specific issue, taking into account the highly nuanced real-world challenges of caregivers and patients. For example, one tile will help streamline the discharge process by monitoring all patients scheduled for discharge and identifying and addressing “pinch points” that can cause significant and preventable delays. The key is that the real-time data in the tiles is predictive and actionable.

“Often, patients scheduled for discharge just need one more test, such as a CT scan, for the doctor to review,” said Jessica Kennedy-Schlicher, MD, medical director for care transformation at CHI Franciscan. “The people scheduling the CTs are running through a list of patients, often as first-come first-served. Mission Control will be able to prioritize the list and flag patients to move up on the list. By optimizing the process, we can speed care delivery and get patients home sooner.”

“The purpose of any new technology in health care is to enable providers to deliver better care, bringing doctors and nurses closer to their patients,” Patel said. “Mission Control’s powerful predictive analytics identify potential issues and allow our care teams to proactively solve problems and improve care rather than react when issues arise. With the AI focusing on the important nuts and bolts of operational efficiency and care logistics, our caregivers can devote more time to providing the best care and delivering the best outcomes for our patients.”

The Mission Control Center will complement CHI Franciscan’s already best-in-class Virtual Hospital, which includes regional telemetry monitoring, virtual companion, virtual ICU, virtual hospitalist, and other services. CHI Franciscan’s virtual care teams complement on-site teams, for example, by providing continuous surveillance of cardiac rhythms for inpatients, which allows on-site staff maximum time at the bedside. The virtual ICU team, which includes physicians and nurses, monitors all CHI Franciscan ICU patients, resulting in shorter ICU stays and better outcomes.

CHI Franciscan Mission Control will be organized with a system-wide Mission Control Center, and smaller centers located at St. Joseph Medical Center in Tacoma, St. Francis Hospital in Federal Way, and Harrison Medical Center in Silverdale.

CHI Franciscan is the fifth health system to join GE Healthcare’s Command Center Ecosystem, which also includes The Johns Hopkins Health System, Humber River Hospital (Toronto), Oregon Health Sciences University, AdventHealth Orlando, and Tampa General Hospital. 

Topics: Command Center

GE Healthcare "Command Centers" Recognized with Frost & Sullivan's 2018 Global Visionary Innovation Leadership Award

Posted by Matthew Smith on Sep 20, 2018 9:48:18 AM

Frost & Sullivan, a growth partnership company, awarded GE Healthcare’s “command center solution” its Best Practices Award for Global Visionary Innovation Leadership.

Each year, Frost & Sullivan recognizes the company that demonstrates excellence in growth and customer value. It recognizes the superiority of the product/service, as well as the overall customer, purchase, ownership, and service experience delivered, which has resulted in the recipient company seeing above-market growth and greater share of wallet. The award lauds the growth, diversification, and sustainability strategies of the company.

Based on its recent analysis of the global hospital command centers market, Frost & Sullivan recognized GE Healthcare Partners citing a unique holistic command center solution to optimize patient care delivery. The command center solution helps hospitals and hospital newtorks improve outcomes and efficiency by employing the most advanced technologies such as prescriptive and predictive analytics, machine learning, natural language processing, and computer vision in a new “command center” department in a purpose-built space manned by newly empowered staff helping front-line caregivers 24x7.

"Unlike competing command centers that serve specific objectives, GE Healthcare Partners’ solution is holistic and custom-fitted, covering the entire hospital or health system’s operations and targeting multiple tasks based on the facility’s needs," says Siddharth Shah, Industry Analyst at Frost & Sullivan. "The approach is technology-agnostic, but relies on the data collected by various technologies implemented in the hospital. This makes the command center scalable, and expands its application scope to cover patient access, patient throughput through the length of stay, clinical pathways, clinical imaging, patient discharge, and even telehealth and population health initiatives."

In its AwarReport, Frost & Sullivan cites GEHCP command centers for:

  • A breakthrough capability for patient and staff experience, outcomes and efficiency.
  • A combination of artificial and human intelligence to predict risk, orchestrate complex care activity and support evidence-based medicine; and provide a center of gravity for cultural integration and continuous improvement
  • The employment of technology to drive action by applying AI to constant real-time data from machines, devices, EMRs, and other software.

“We’re delighted to be recognized by Frost & Sullivan for our Command Center work,” says Jeff Terry, CEO Command Centers, GE Healthcare Partners. “It’s a testament to the tenacity, innovation and focus of both our team and the caregivers we’re honored to serve.”

"Hospital departments typically work in silos, but GE Healthcare Partners’ co-location approach promotes synergies as well as facilitates future technology adoption of tele-ICU, telehealth services, home health services, and population health efforts," noted Shah. "One of the reasons for the success of GE’s command center is the company's decision to not disrupt the front-line care team members, but rather empower and support them in their daily duties. The combination of human and artificial intelligence has proved a winning move and positioned the company for further growth."

GE Healthcare Partners will be formally recognized and presented with the award at the Frost & Sullivan Growth, Innovation & Leadership Awards Gala on October 2, 2018, at the Paradise Point Resort in San Diego, CA.

To learn more about the GE Healthcare Partners’ command centers please click here. To read the full press release announcing the award please click here.

Topics: Command Center

Florida Hospital and GE Healthcare Partners to Build 'Command Center' to Guide Clinical Operations

Posted by Matthew Smith on Jun 1, 2018 9:17:28 AM

The center, the first of its kind in the region, will use predictive analytics to guide decisions on patient care, staffing, and more. 

ORLANDO, Fla., May 31, 2018 — Florida Hospital and GE Healthcare Partners are working together to design and build a command center that will transform clinical operations at Florida Hospital locations across Central Florida. The high-tech center, the first of its kind in the region, will use predictive analytics to help hospital staff working to deliver quality, safe, and optimized clinical operations. 

The command center will function like NASA’s mission control, but focused on constantly orchestrating patient care at nine Florida Hospital campuses in Orange, Seminole, and Osceola counties. Together, these hospitals handle more than 2,000,000 patient visits per year, making Florida Hospital one of the nation’s largest nonprofit health systems.

The command center’s Wall of Analytics leverages existing IT systems. The platform takes data from multiple systems and applies artificial intelligence algorithms to spot the “needle in the haystack” so staff can act to prioritize patient-care activities and discharges, make short-term staffing decisions, and mitigate potential bottlenecks before they occur.

Command-center technology has also been shown to reduce wait times, expediting needed patient care. And by using near real-time data, providers can streamline their processes in time-sensitive clinical situations.    

Florida Hospital joins a growing ecosystem of such centers which includes The Johns Hopkins Hospital in Baltimore and Humber River Hospital in Toronto.  Florida Hospital’s Command Center (FHCC) will achieve the distinction of being the largest health-care command center (square footage) supporting the largest number of beds and hospital campuses.  Analytic “tiles” in the FHCC will leverage learning from the other centers and break new ground in using artificial intelligence to constantly help caregivers.

“Florida Hospital prides itself on utilizing innovative technology to provide the best possible care for our patients. Our goal is to improve the patient experience, enabling caregivers to spend more time with their patients while making care decisions more easily and quickly,” said Daryl Tol, president & CEO of Florida Hospital and Adventist Health System’s Central Florida Division. “We are excited to partner with GE Healthcare Partners to bring this innovative concept to our care network.”

“Command Center staff using advanced analytics in a purpose-built space will help caregivers help patients, all the time. The combination of human and artificial intelligence is what’s so powerful,” added Jeff Terry, CEO of Command Centers for GE Healthcare. “Florida Hospital is so advanced in many ways. We’re honored for them to join GE’s command center community.”

The command center will be built in a centralized location to serve Florida Hospital operations across the region. It is expected to open in 2019.

For media inquiries only, call Florida Hospital Corporate Communications at 407-303-5950.

Topics: Command Center

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